I am a host

Manage booking requests

• How do I contact the Swimmy support team ?
• What is a booking request ?
• How do I get notified of a booking request ?
• How much time do I have to respond to the renter ?

How to manage rentals

• Does the guest have access to the house ?
• Do I have to clean the pool and the garden before/after a rental ?
• What happens if the tenant does not show up or is late ?

Booking cancellation

• How do I cancel a reservation?
• What happens in case of bad weather ?

Payments and taxes

• When will I be credited ?
• What is Swimmy's commission ?
• Can the guest pay me directly in cash?

Account

• How to close my ad ?

Insurance

• Do I have to take out special insurance ?
• What standards must I meet in order to rent my pool on Swimmy?

Claims, deductible

• What happens in case of breakage / damage ?

Evaluations and reviews

• How can I see the evaluation I received ?
• What to do in case of a bad comment ? Do I have a right of reply?
• How to leave a comment to a tenant after a rental ?