I am a guest

How does Swimmy work ?

• What is the minimum age to register on Swimmy? 
• Swimmy : how does it work ?
• How to contact a host?
• Is it free for children?
• How do I contact the Swimmy support team ?
• How can I find and choose a pool ?

See all 10 articles

How to cancel a booking

• How do I change the date of my reservation?
• We will be more/less than expected. How do I change my reservation ?
• What are the conditions for cancellation, and how do I cancel my reservation?
• What happens if the owner cancels my reservation request?
• What happens in case of bad weather ?

Account

• My account is blocked / I forgot my password
• I can't login to my account?

How to manage a booking

• What happens if I am late ?
• Will I be alone during my reservation?
• My booking is validated, but the owner does not answer me/no more

Claims, deductibles

• What happens in case of breakage / damage?

Insurance

• Is the booking insured ?

Evaluations and reviews

• How can I see the evaluation I received ?
• What to do in case of a bad comment ? Do I have a right of reply ?
• How to evaluate a rental ?
• How do I leave a comment to an owner after a reservation?